2019 Employment

Join the Team!

Hiring: Front Desk Agent

 
 

            Seward’s Adventure Station is seeking outgoing, organized, and enthusiastic individuals to fill the roll of hotel and adventure tours Front Desk Agent. This position will serve as our guests’ first point of contact and manage all aspects of their accommodation.

 

Responsibilities 

·     Ability to facilitate our guest’s experience through high-quality customer service

·     Excitement about Seward’s unique outdoor recreation opportunities 

·     Welcome guests upon their arrival & perform all check-in and check-out tasks

·     Liaise with housekeeping staff to ensure all rooms are clean 

·     Perform housekeeping duties

·     Manage online and phone reservations

·     Inform customers about payment methods and verify credit card data

·     Provide information about our hotel, available rooms, rates and amenities

·     Confirm group reservations and arrange personalized services for VIP customers and event attendees

·     Upsell additional facilities and services when appropriate

·     Maintain updated records of bookings and payments

·     Interest in aiding the growth of our adventure bookings office 

·     Ability to sell adventure tours as a Front Desk Agent  

 

Requirements

·     Outgoing customer service attitude

·     Excellent communication and organizational skills

·     Self-motivated and able to problem-solve

·     Work experience as a Hotel Front Desk Agent, Receptionist or similar role

·     Sales Experience preferred

·     Experience with hotel reservations software like Little Hotelier 

·     Understanding of how travel planning websites operate, like Booking and TripAdvisor

·     Familiar with utilizing social media, and a willingness to promote content surrounding Seward’s adventure travel industry through company accounts

·     Knowledge of basic tourism industry standards and specific activities sought out by tourists coming to Alaska 

·     Must be available May 17 – September 9th

 

 

Competitive Pay Scale: Dependent upon experience  + Commissioned Sales 

Job Benefits:

·     Housing Opportunity Available 

·     Opportunities for staff to experience the outdoor tours we offer customers, so that they have first-hand knowledge of Seward’s Adventure tours. 

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